Barton Branch Accessible Washroom Out of Order

The accessible washroom at Barton Branch is not working. We aim to get it fixed quickly.

1
Published:
Friday, June 27, 2025 - 3:15pm
Bookmobile Stops Cancelled- Canada Day

All HPL Branches are closed Canada Day, Tuesday, July 1. Extended Access is not available. The following Bookmobile visits are also cancelled on July 1st:

  • Riverdale
  • Strathcona
  • McMaster
  • Greencedar
  • Mountview

Regular service hours resume Wednesday, July 2.

All Branches and Bookmobile Stops
Published:
Tuesday, June 24, 2025 - 11:00am
Study Halls - Summer Break Pause

Study Halls are taking a summer break after Thursday, June 26. The service will resume in early September. 

www.hpl.ca/study-halls

All Branches and Bookmobile Stops
Published:
Friday, June 20, 2025 - 1:30pm
Sherwood Branch - Public Computers

The computer lab on the 1st floor is currently out of order. There are limited public computers available on the 2nd floor. Printing and photocopying are still available. We apologize for the inconvenience.

1
Published:
Wednesday, June 11, 2025 - 11:00am
Terryberry Branch Elevator Out of Order

The parking lot elevator at Terryberry Branch is not working. Members will need to use the accessible ramp at the Mohawk entrance and the inner elevator. We're working to get it fixed quickly.

1
Published:
Saturday, May 31, 2025 - 1:00pm
Public Computers - Audio Volume

Please note that the audio volume levels on our public computers are having issues. The estimated time of disruption is unknown at this time. Thank you for your patience.

 

All Branches and Bookmobile Stops
Published:
Thursday, May 29, 2025 - 4:00pm
Mount Hope Branch Accessibile Ramp Not Available

The accessibility ramp at Mount Hope Branch is damaged. The handrail is not available. The ramp will not be available while being repaired. We aim to fix it quickly.

1
Published:
Friday, May 23, 2025 - 4:30pm
Home > Refund Policy

Refund Policy

Hamilton Public Library will provide refunds for the following:

  • Flawed print jobs due to printer error. Refunds are granted in the form of Print Credits only and for legitimate reasons at the discretion of Library staff. See Non-Cash Adjustment procedures.
  • Merchandise (e.g. Headphones, USB, etc.) that has been reported faulty or damaged.
  • Shared space bookings that have been cancelled within ten (10) business days. Please see the Program Room & Rentable Spaces Policy for more details.
  • If eligible for a refund for ANY item or service:
    • Original receipt may be requested.
    • You must provide your library card.
    • Cash refunds up to $25 can be done at a branch (provided they have the cash on hand to do so).
    • Cash Refunds over $25 should be forwarded to the Financial Services office and will be done through the accounts payable process (via a cheque).”
  • Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.

Publish Date

December 2018