Library Questions During COVID-19?

Last Updated: July 20, 2021.

Services

Is the library open? NEW!
Yes. Effective July 6, Hours expand at 14 branches. Tuesday-Friday 10:00am-6:00pm, Saturday 10:00am-5:00pm. HPL offers browsing, computer use, Grab and Go, Print, Copy, Scan, and Makerspace Pickup. Makerspace hours Tuesday-Friday 10:00am-5:30pm and Saturday from 10:00am-4:30pm.

Can I use a computer? NEW!
Yes. Computer use is first come, first served for up to three hours. Computers are available when the branch opens until half an hour before close. Check branch hours. All computer users need a library card.

Can I get help with my tech devices?
Yes. Book an Appointment online and HPL Staff can help you virtually via email or on the phone.

Can I use the Wi-Fi?
Outdoor use of Wi-Fi is available 24/7. For your safety, please maintain physical distancing.

Is the Visiting Library Service running?
Yes. In a modified way. Read more information about the Visiting Library Service.

Is the Bookmobile on the road?
Yes. Please check the Bookmobile page for more information about the hours and stops and how you can pick up your holds and drop off your returns.

Is Local History & Archives open?
No. It is currently closed, due to health precautions. Staff are available to answer questions. Email askus@hpl.ca or call 905-546-3200 or chat at hpl.ca.

Are Makerspaces open? NEW!
Yes, with some restrictions:

Submit 3D projects online and pick up at Central, Red Hill, Terryberry or Turner Park branches.
Submit vinyl, posters and buttons projects online and then visit Central to pick up .

Contact Makerspace Staff at 905-546-3200 x3406 Tuesday-Friday 10:00am - 5:30pm and Saturday from 10:00pm - 4:30pm or email your questions to dml@hpl.ca.

Is HPL offering programs?
All HPL and partner-led programs are virtual. Go to hpl.ca/events for more information.

Is in-person tutoring permitted in branch?
No. Only virtual tutoring is allowed. This includes Newcomer Learning Centre tutoring.
Also, check out Brainfuse. It’s on-demand eLearning for all ages and levels including homework help, resume/cover letter writing and skills building. Requires a HPL card.

Print / Copy / Scan

Can I print remotely and pick up at a branch?
Yes. You can use our wireless printing service, Print on the Go. Submit your print job online, receive confirmation and go to any branch to release and pick up your print. Bring your library card. Here’s a Quick Steps instruction sheet to help you use our Print on the Go service.

Can I print, photocopy or scan at a branch?
Yes.

Borrowing

Can I place holds?
Yes. Visit hpl.ca to browse titles and put items on hold.

When can I pick up my holds?
When you receive a notice from HPL that your holds are ready, visit the branch and staff will direct you.

How long can I borrow physical library materials, eBooks and eAudiobooks?
You have 21 days to enjoy your physical items and can choose to borrow eBooks and eAudiobooks for 7, 14 or 21 days, through OverDrive.

Do I need to bring back my library items?
Yes. Please return all library materials on the due date or when they are no longer renewable. Return all library materials into any of the drop boxes at HPL’s 22 branches.

Are returned items still quarantined?
No. Beginning June 11, 2021, library items returned to HPL branches are no longer quarantined. Guidance from Public Health indicates surface transmission of the COVID-19 virus is unlikely. Members can isolate items at home before using them or borrow from our vast digital resources.

Will I be fined for overdue materials?
HPL is permanently eliminating fines on all materials. More information is on our FAQ page.

What options do I have if the item I'm looking for is not in the catalogue?
Please checkout HPL's online collections of Read. Watch. Listen. Learn options.
HPL cardholders can also borrow materials from Burlington Public Library. Read more about this partnership at hpl.ca/Borrow-Around-the-Bay.
Through OverDrive/Libby HPL cardholders can access eBooks and eAudiobooks at Burlington, Ottawa, London and Mississauga libraries. Read more information about this partnership at hpl.ca/More-to-Borrow.

What if I don’t have a library card?
You have three options: register for a library card by calling 905-546-3200, get an eCard online at hpl.ca/online-register. You can also come into any branch to register for a physical library card. All library Cards can be used to borrow physical items or access a large collection of digital content on HPL.ca

Does my library card work online?
Yes. HPL has all you need to keep you informed and entertained. Use your card or Register online for a card to borrow physical items and to access movies, music, newspapers, magazines, e-learning and more, all for free.

Safety

Can I come into a branch without a mask if I am medically exempt?
As of Dec 7, 2020, anyone entering HPL branches must wear a mask or face shield. For Members who are medically exempt (according to the City by-law) Staff will offer a sanitized face shield to be worn. If Members choose to refuse the face shield, they can’t enter a branch. Members may request their holds be brought to them outside. Hamilton Public Library is committed to reducing the spread of COVID -19 in our community.

What is the safety protocol for libraries? NEW!
HPL follows the province’s COVID-19 safety plan.

Where can I find more information about the COVID-19 vaccines?
Please visit the City of Hamilton’s COVID-19 Vaccine Frequently Asked Questions page to learn more.

I have more questions. Who can answer them?
Email askus@hpl.ca, call 905-546-3200 or chat at hpl.ca.