Barton Branch Accessible Washroom Out of Order

The accessible washroom at Barton Branch is not working. We aim to get it fixed quickly.

1
Published:
Friday, June 27, 2025 - 3:15pm
Bookmobile Stops Cancelled- Canada Day

All HPL Branches are closed Canada Day, Tuesday, July 1. Extended Access is not available. The following Bookmobile visits are also cancelled on July 1st:

  • Riverdale
  • Strathcona
  • McMaster
  • Greencedar
  • Mountview

Regular service hours resume Wednesday, July 2.

All Branches and Bookmobile Stops
Published:
Tuesday, June 24, 2025 - 11:00am
Study Halls - Summer Break Pause

Study Halls are taking a summer break after Thursday, June 26. The service will resume in early September. 

www.hpl.ca/study-halls

All Branches and Bookmobile Stops
Published:
Friday, June 20, 2025 - 1:30pm
Sherwood Branch - Public Computers

The computer lab on the 1st floor is currently out of order. There are limited public computers available on the 2nd floor. Printing and photocopying are still available. We apologize for the inconvenience.

1
Published:
Wednesday, June 11, 2025 - 11:00am
Terryberry Branch Elevator Out of Order

The parking lot elevator at Terryberry Branch is not working. Members will need to use the accessible ramp at the Mohawk entrance and the inner elevator. We're working to get it fixed quickly.

1
Published:
Saturday, May 31, 2025 - 1:00pm
Public Computers - Audio Volume

Please note that the audio volume levels on our public computers are having issues. The estimated time of disruption is unknown at this time. Thank you for your patience.

 

All Branches and Bookmobile Stops
Published:
Thursday, May 29, 2025 - 4:00pm
Mount Hope Branch Accessibile Ramp Not Available

The accessibility ramp at Mount Hope Branch is damaged. The handrail is not available. The ramp will not be available while being repaired. We aim to fix it quickly.

1
Published:
Friday, May 23, 2025 - 4:30pm
Home > Using the Library > Member and Service Commitment

Member and Service Commitment

a girl writing

At Hamilton Public Library, our goal is to deliver an exceptional library experience for our library users. Library employees commit to: 

  1. Provide professional, knowledgeable and quality customer service.
  2. Be engaged with our members and our community. We welcome feedback to continually improve our services, programs and spaces.
  3. Strive to meet the expectations of our members for timely delivery of materials and provisions of relevant services and programs. We are lifelong learners and ready to provide our members with informed answers and appropriate referrals. We do not provide advice, interpretation or advocacy especially when dealing with questions which may require professional expertise.
  4. Provide welcoming and inclusive spaces and be sensitive to the individual needs of our members. We maintain confidentiality and privacy of our members. Everyone has the right to enjoy the services of the Hamilton Public Library.

As a Member of the Hamilton Public Library, we ask you to:

  • Be courteous and respectful Please minimize disturbance to others and use respectful language and conduct at all times. Be mindful of personal hygiene and always wear appropriate attire, including shirt and footwear.

  • Follow library policies and procedures. Employees make every effort to apply these library rules in a fair, dignified and positive manner for the benefit of all. You can assist by providing the library with your up-to-date contact information as well as offering comments and feedback on our service.

  • Treat library materials, resources and spaces with care and respect. Please keep library materials clean and in good condition so that they may be enjoyed again. When visiting the library, please use resources and spaces for their intended purpose to ensure a positive experience for all.

  • Be responsible for those in your care. Do not leave a child or vulnerable person unattended. Supervise all individuals for whom you are responsible.

Failure to comply with the Member Code of Conduct may result in a suspension of Library privileges.  

Relevant Legislation: Child and Family Services Act; Accessibility for Ontarians with Disabilities Act; Human Rights Code; Public Libraries Act; Children's Aid Society of Hamilton; Catholic Children's Aid Society of Hamilton