The washroom at Freelton Branch is not working. We aim to get it fixed quickly.
Freelton Branch Accessible Washroom Out of Order
1
Published:
Friday, August 8, 2025 - 3:30pm
Turner Park - Outdoor Maintenance and Repairs
From August 18-19, accessible parking spots at the back of the building will not be available due to concrete and perimeter walkway repairs. From August 20-22, the main entrance from the back of the building will not be available. Please use the sidewalk on the side of the Branch to enter through the front entrance (off Rymal Road East) and gain access to the back parking lot. Thank you for your understanding.
1
Published:
Friday, August 8, 2025 - 12:00pm
Lynden Branch - Self-Serve Access Not Available
Self-Serve Access is not available until after 1 pm today, Friday, August 8. We apologize for the inconvenience.
1
Published:
Thursday, August 7, 2025 - 5:15pm
Printing, Photocopying and Scanning Unavailable at Dundas Branch
Printing and photocopying are not working at Dundas Branch. We're working to get these working again as soon as possible.
1
Published:
Saturday, August 2, 2025 - 9:45am
Locke Branch - Filming Nearby
Filming will take place near the Locke Branch from August 4 to 8, which will impact traffic flow and parking. We apologize for the inconvenience.
- East and West Side of Locke Street South
- North and South Side of Herkimer Street
- North and South Side of Stanley Avenue
1
Published:
Thursday, July 31, 2025 - 11:30am
Terryberry Branch Elevator Out of Order
The parking lot elevator at Terryberry Branch is not working. Members will need to use the accessible ramp at the Mohawk entrance and the inner elevator. We're working to get it fixed quickly.
1
Published:
Saturday, May 31, 2025 - 1:00pm
Public Computers - Audio Volume
Please note that the audio volume levels on our public computers are having issues. The estimated time of disruption is unknown at this time. Thank you for your patience.
All Branches and Bookmobile Stops
Published:
Thursday, May 29, 2025 - 4:00pm
Mount Hope Branch Accessibile Ramp Not Available
The accessibility ramp at Mount Hope Branch is damaged. The handrail is not available. The ramp will not be available while being repaired. We aim to fix it quickly.
1
Published:
Friday, May 23, 2025 - 4:30pm
FAQs: Online Library Card Registration
Why is Hamilton Public Library adding online library card registration?
Hamilton Public Library wants to offer all Hamiltonians the opportunity to connect and use Library resources – online and in person.
Who can apply for a library card online?
Anyone who lives, works or studies in Hamilton is eligible for a library card.
How can someone apply for a library card online?
You need to fill out the Online Library Card Registration form.
Please fill out the form with all the necessary information. The form is available under My HPL located on the upper right of the website. Online library card registration will be one of the drop-down options under My HPL.
The form can also be found in the Get A Library Card page on hpl.ca.
What can I access once I get my online library card number?
You can immediately enjoy all our digital content — eBooks, eAudiobooks, download music, online learning tools and research databases.
Can I borrow physical items with an online HPL card?
Yes, Members can use their online card to borrow physical items in-branch. You’ll be asked to show identification when it’s your first time borrowing physical items.
Can I use the online HPL card to get into Hamilton Civic Museums?
Library card holders can use their Library card to enter Hamilton Civic Museums. Each person needs their own card. Stay up-to-date on the list of Hamilton Civic Museums that are open.
I already have a Hamilton Public Library card. Do I need an online library card number to access HPL’s digital content?
No. Your current library card number already has access to all HPL digital content. Simply log in with your existing library card number and PIN.
Can I apply for my child’s card online?
Yes. For children under 14, a parent or guardian must consent and complete the electronic application form.
Can I add the name of someone else who can have access to my account?
No, however, they can apply for their own card online.
I tried to apply online and it keeps giving me error messages.
Some of the possible reasons for the errors are IP addresses outside of Canada, an already existing account, misspelt street names, etc. There is usually a red circle with a question mark inside beside the field that is generating the error. Hovering over the red circle will explain the error. If the error persists, please call 905-546-3200, email askus@hpl.ca or click the chat button at hpl.ca.
I prefer to receive mail at a different address. Can I put my mailing address in the online library card registration form?
Sorry. We need your home address in the application to confirm that you live, work or study in Hamilton.
Why can’t the form confirm my address?
Some new addresses and apartment addresses can’t be verified by databases. If this is the case, visit any library branch and talk to staff. You can also call 905-546-3200, email askus@hpl.ca or click the chat button at hpl.ca.
I’ve lost my online HPL card. What should I do?
Call 905-546-3200, email askus@hpl.ca or click the chat button at hpl.ca if you need help. Or bring valid ID to any HPL branch where staff can help.
I applied for an online HPL card but didn’t receive the welcome email.
Your security settings may be blocking the email. Please check your spam/junk mail folder.
Can I get an online HPL card to replace a lost or stolen card?
No. Please contact the Library immediately to report your lost or stolen card. Call 905-546-3200, email askus@hpl.ca or click the chat button at hpl.ca You need to replace it in person at any HPL branch.
Can I purchase a non-resident library card online?
Not currently. We are hoping to offer this soon. Please visit any HPL branch to get a physical non-resident library card.
